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New curated reads will be published by the 15th of each month.
Hype Cycle for the Future of Work, 2025
By Tori Paulman, Helen Poitevin, Nate Suda, Kristin Moyer, CV Viverito, Lacy Lei
9 June 2025
Organizations are facing extreme volatility, and AI is increasingly viewed as a keystone, crucial for delivering greater workforce productivity and performance.
Prepare Yourself and Your Workforce to Thrive in the Era of AI
By Enterprise Applications Research Team
10 June 2025
In a rapidly evolving AI landscape, organizations must integrate AI technologies effectively without falling into the trap of overreliance, which can diminish human skills and critical thinking. This research offers enterprise applications leaders actionable strategies to address these challenges.
Discover Key Drivers to Engage and Retain Global Digital Workers
By Lacy Lei, Priyanka Singh, Tori Paulman, Olive Huang, Sohail Majumdar
30 May 2025
Gartner’s 2024 Digital Worker Survey reveals the diversity of worker behavior drivers across the five countries surveyed. This research empowers digital workplace leaders to develop strategies that lead to retention and engagement across regions.
Innovate Like DeepSeek: Follow to Lead in AI Innovation
By: Arnold Gao
12 May 2025
DeepSeek’s emergence challenged the notion that AI supremacy belonged to established players. This research explores DeepSeek’s innovation strategies, offering CIOs insights to innovate effectively in resource-constrained environments.
Build Resilient IT Talent: The Agile Learning Method of Progressive Skills Development
By Jose Ramirez, Graham Waller
1 May 2025
The unpredictable nature of work is changing how we address skills development. CIOs need to think beyond current job-related skills and upskill employees holistically for a future-ready workforce. Adopting progressive layering of skills builds well-rounded and resilient IT employees.
Harness No-Code Agent Builders for the Digital Workplace
By Jason Wong, Joe Mariano, Sohail Majumdar
29 April 2025
No-code agent builders democratize and accelerate AI agent creation, empowering more workers to build them. Digital workplace leaders can leverage the insights in this downloadable presentation to better understand how to use NCABs for driving innovation and agility.
Adapting Workforce Strategies to Prepare for AI’s Impact on Jobs
By Helen Poitevin, Pieter den Hamer, Emily Rose McRae
02 April 2025
AI will significantly impact jobs and workers, although the extent will vary based on labor market dynamics and other demand drivers. This research helps executive leaders, working with HR partners, structure and adapt their workforce strategies to ensure a resilient and future-ready workforce.
3 Steps to Optimize SaaS and Software Renewal Outcomes
By: Ben Jepson, Dawn Hubbard
08 April 2025
Resource constraints often result in shortened timelines for software renewal negotiations. IT sourcing, procurement and vendor management leaders should use a review, revise and prioritize approach to reduce the risk of unsatisfactory terms or pricing and improve negotiation outcomes.
Market Guide for Digital Assessment Platforms in Education
By: Saher Mahmood
07 April 2025
Growth in online learning and personalization has accelerated the demand for digital assessment solutions. However, use of AI has exacerbated the challenge of test security and data privacy. Education CIOs should use this Market Guide to evaluate platforms for digital assessment and track trends.
Case Study: Executive Alignment for AI Transformation
By Yasaswini Guntupalli, Alicia Mullery, Sneha Ayyar, Eyad Tachwali, Mary Mesaglio
11 June 2025
As AI increasingly disrupts industries, a use-case-centric focus limits value realization. This profile shows how Clifford Chance’s CTO and executive peers adopt a comprehensive approach to evaluate and track AI’s impact on their business and operating models, value metrics, and workforce.
Answering the Top Trending AI Agent Questions, Part 1: Foundational Knowledge
By Leinar Ramos, Ben Yan, Anthony Mullen, Arun Chandrasekaran, Tom Coshow, Tong Zhang, Pieter den Hamer, Haritha Khandabattu, Erick Brethenoux, Gabriele Rigon, Avivah Litan
3 June 2025
Given their potential business impact, AI agents have become one of the most discussed trends in technology. This research can help AI leaders answer the key questions about the foundations of AI agents to better understand this trend, navigate the hype, and communicate the opportunity and reality of the technology to their organizations.
Answering the Top Trending AI Agent Questions, Part 2: Current State
By Leinar Ramos, Ben Yan, Anthony Mullen, Arun Chandrasekaran, Tom Coshow, Tong Zhang, Pieter den Hamer, Haritha Khandabattu, Erick Brethenoux, Gabriele Rigon, Avivah Litan
3 June 2025
AI agents have quickly become one of the most discussed emerging trends in technology and business. This research can help AI leaders better understand the current state of the technology, as well as its risks and limitations, in order to manage expectations and avoid project failure.